AI FRONT DESK FOR HVAC COMPANIES
Your next HVAC job is calling
Ampelus answers every call, asks the questions your dispatcher needs, books the visit, and sends a complete service request to your team.
24/7 call coverage. Works with your number. English + French
No missed leads
Every caller gets an answer
Less phone tag
Details captured on the first call
Faster dispatch
Urgency and availability included.
Cleaner CRM
Every request logged consistently
Not a generic receptionist with an HVAC script.
Ampelus is configured around your service area, equipment, booking rules, emergency criteria and the exact information your team needs before a truck rolls.
No heat / no cooling
Captures the symptom, system type, location, and urgency.
Repair requests
Separates active breakdowns from estimates and general questions.
New installations
Collects property, equipment, and timing details for a sales follow-up.
Emergency triage
Follows your approved safety and escalation rules without improvising.
Maintenance booking
Checks availability and books tune-ups into the right calendar.
After-hours calls
Creates the right job, notification, or on-call transfer — immediately.
ONE SIMPLE WORKFLOW
From ringing phone to ready-to-dispatch job.
1
Answer
Greets the caller as your company, day or night.
2
Qualify
Asks only the questions relevant to that HVAC request.
3
Book or escalate
Schedules the visit or routes the call using your rules.
4
Send the job
Creates a complete record in your CRM, calendar, or dispatch workflow.
Configured to work the way your HVAC team already works
✓ Your service area and business hours
No bookings outside the ZIP codes, cities, or hours you approve.
✓ Your appointment and dispatch rules
Different flows for emergencies, repairs, maintenance, and estimates.
✓ Your current number and tools
Connect your phone line, calendar, CRM, and team notifications.
✓ A clear handoff to a human
Urgent or complex calls go to the right person, with context attached.